Return and refund Policy
We provide a 14-day exchange /refund options according to the table below:
|Situation||Shipping Fees||Returned Item Condition|
|Customer has changed his mind||Shipping fees will be deducted from the refund amount||The item is sealed and was never opened|
|Customer was sent a wrong item||Free Customer Can exchangeor be refunded||The item was never opened and the item package is complete & all parts and the original packaging|
|The item is defected||Free
the item is returned and inspected then feedback the customer*
|The item package is complete & all parts and the original packaging|
- *The item is inspected by us within (5 -7) working days
- In case the item is defected, the customer can freely choose to exchange or to be fully refunded.
- In case the item is non-defective, the item is returned back for free to the customer. If the customer rejects to receive the item, then it will be stored at our side for maximum 3 months after which you can no longer claim.
How to return:
Call us on 01123333122 Or email us on [email protected]
The item is returned or refunded by the courier representative according the table above.
- Items that don’t satisfy the return conditions stated in the table above will not be received.
- Customer can return the item directly upon receiving it from the courier representative unless the package is opened and pay for the delivery charges.
- Order is not to be refused or returned with the same representative after it was opened. If needed customer have to contact the customer care department.
- Orders are sent only to private addresses (work address or home).