Trial Operation

Return and refund policy

Return and refund Policy

We provide a 14-day exchange /refund options according to the table below:

Situation Shipping Fees Returned Item Condition
Customer has changed his mind Shipping fees will be deducted from the refund amount The item is sealed and was never opened
Customer was sent a wrong item Free Customer Can exchangeor be refunded The item was never opened and the item package is complete & all parts and the original packaging
The item is defected Free
the item is returned and inspected then feedback the customer*
The item package is complete & all parts and the original packaging
  • *The item is inspected by us within (5 -7) working days
  • In case the item is defected, the customer can freely choose to exchange or to be fully refunded.
  • In case the item is non-defective, the item is returned back for free to the customer. If the customer rejects to receive the item, then it will be stored at our side for maximum 3 months after which you can no longer claim.

How to return:

Call us on  01123333122 Or email us on [email protected]

The item is returned or refunded by the courier representative according the table above.


  • Items that don’t satisfy the return conditions stated in the table above will not be received.
  • Customer can return the item directly upon receiving it from the courier representative unless the package is opened and pay for the delivery charges.
  • Order is not to be refused or returned with the same representative after it was opened. If needed customer have to contact the customer care department.
  • Orders are sent only to private addresses (work address or home).
  • Sign up
Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.
We do not share your personal details with anyone.